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Published on February 20th, 2009 | by Brian Browne

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No More RROD?

With all the accomplishments the people at Microsoft have made with the Xbox 360 (i.e. the online community is the best and the exclusive titles), they are still sporting a black eye. This is in the form of what we out there call the RROD (Red Ring Of Death). They have tried to supplement the public with a extended three-year warranty for all RROD-systems, which seemed to calm the storm of lawsuits. However, the biggest claim out there is now is that when the 360 “coffin” is sent in, it is just replaced with a refurbished one. One which will end up with the same problems as the previous one. But, in a interview with Edge Online, Microsoft’s Aaron Greenberg states that simply is not the case:

What we do in general, the way that it works, is that they will fix it with the latest [hardware] improvements that we’ve applied [to current Xbox 360s]. Obviously we’re continuously improving the technology inside the box, not to get too technical. So they’ll apply that when they make the increments to your system.

The latest Xbox 360 hardware modification is named¬† “Jasper” and is currently on store shelves, although seemingly difficult to find. Apparently, the systems have obtained a better track record of performing better than what it used to be and that problems like this one should be over soon, but of course some snags will be expected.

What it comes down to is isolating and figuring out the issue, fixing the issue, and the more that we can fix the issue, and know it’s fixed, then we’re good going forward. We’ve put the worst behind us on this, but we know there are a few lagging systems, and so we want to take those and make it right.

says Greenberg. It’s to be noted that the exact hardware advances that were applied to the Xbox 360s were not given because the attorneys would not allow him to do so. What do you think? Are you buying it? I think I’m gonna have with to go with Oscar Rogers on this one. I don’t care what you do, just FIX IT!!

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  • Mike

    It's still hard to say for sure. Since Jasper is new, any definite information has yet to be collated. The last person to believe is anyone from Microsoft. Let's remember that this same company originally denied that RRoD incidents are "isolated" cases, then proceeded to extend the warranty of their console. Extended warranty is good, but let's not lose sight of what we consumers really want: a quality product that's worth our money. This may just be MY opinion, but I would rather have an excellent product with bad customer service than a bad product with excellent customer service.

  • Mike

    It's still hard to say for sure. Since Jasper is new, any definite information has yet to be collated. The last person to believe is anyone from Microsoft. Let's remember that this same company originally denied that RRoD incidents are "isolated" cases, then proceeded to extend the warranty of their console. Extended warranty is good, but let's not lose sight of what we consumers really want: a quality product that's worth our money. This may just be MY opinion, but I would rather have an excellent product with bad customer service than a bad product with excellent customer service.

  • http://erwinleach.livejournal.com/ Dakin

    jeah dawg awesome stuff here

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