Published on February 29th, 2008 | by Daniel David
Gamer Screwed By Microsoft
Now this is really sad. A gamer named Nathaniel had a launch Xbox 360 that lasted two year before the unit RROD. The simple answer of sending it in to get replaced wasn’t so easy for him.
Nathaniel literally took his Xbox 360 every where and he was able to get signatures from many notable figures in the gaming community such as members from Rooster Teeth Productions and Bungie Studios.
He had custom art from Rooster Teeth comics artist and Halo fan artist Luke McKay who drew Master Chief on his Xbox 360. Now you can see why sending in his Xbox 360 was not an easy choice.
To make sure he got his exact console and case back which has all the artwork and so many memories for him he called called Xbox Customer support to explain the situation. He was assured by the agent that he would get his exact same console back. Nathaniel even wrote a letter he packed in with his Xbox 360.
To whom it may concern:
Enclosed in this package you will find one Xbox 360 console, serial number 610537654806. I pre-ordered this machine months before the Xbox 360 launched, and Iâ€™ve been a proud owner ever since it arrived. Although the original warranty for my machine has expired some time ago, I still keep the sales receipt and original retail box.
I have taken this unit along with me on some of my travels over the past two years, and during that time I have acquired a number of signatures from notable members of the gaming community.
Among those signatures are several members of the Rooster Teeth Productions staff, certain members of the Xbox 360 team, and some of the staff from Bungie Studios. Those signatures are also joined by custom artwork by Rooster Teeth Comics artist and Halo fan artist Luke McKay. This console represents some special memoriesâ€”of which I am quite fondâ€”from the past two years of my life. As you can imagine, this particular unit has a great deal of sentimental value to me and is quite possibly of reasonable monetary value as well.
I am well aware that in many cases new replacement units have been returned to those who have sent their consoles for repairs. I would be displeased if this were to happen to me. When I put in the service request for my unit, the agent that took my call assured me that the same unit I have sent to you would be shipped back to me. If you must send a different unit back, please put my original case on the replacement unit. Having put the above information forward, it is logical to conclude that I would be most disappointed should I receive a different console with a plain white case in return.
Please take care in handling the case, as despite the fact that the ink is permanent and has had plenty of time to set, the possibility yet remains that it may be smudged.
Thank you for your time and consideration.“
Microsoft repairs his Xbox 360 and sends him his same console back. The problem is someone took the time to scrub his Xbox 360 clean, all the artwork, singatures, Master Chief, all gone. His fear of sending in his console was realized even after being assured it would be safe and he wrote a letter about it.
This is just terrible on Microsoft’s part. Even after Nathaniel took every possible step to prevent this he was screwed over anyway by Microsoft. I hope they find a way to compensate him for this because this should not have happened. Bungie has already been in contact with Nathaniel and they offered to help him anyway they can.
We feel for Nathaniel and hope that something like this doesn’t happen to anyone else. I know I would be more then pissed about this. To have all those memories washed away, I can’t imagine how he feels.
Source: Hawty McBloggy