Published on April 3rd, 2007 | by Deejay Knight, Editor/Founder
Xbox 360 Warranty Updated Again
Say what you will about the trouble that a some gamers have experienced with their Xbox 360s, but Microsoft has modified it’s warranty for the second time to appease those gamers who seem to be having a bit of trouble.
1. New Warranty Enhancements, Including Cost-Free Shipping and Return of Original Console
We recently announced that we changed the Xbox 360â„¢ warranty in the United States and Canada from 90 days to one year from the date of purchase. Now we’re adding additional service enhancements, taking Xbox 360 customer service one step further.
In the event your console needs to be returned to us for repair your shipping costs are free. We will immediately send you a postage paid container in which to send us your console, and we will pay for shipping charges to return your console to you.
We are committed to delivering an improved Xbox customer service experience for our Xbox 360 console customers, one that is faster, more efficient and includes shipping free of any charge. From our customer service representatives to our executive team, the entire Xbox team has made delivering on this commitment a top priority.
New Post-Service Warranty:
If we repair your Xbox 360 within the original warranty period, you will receive either the balance of your original warranty, or 90 days, whichever is longer. In addition, we will now pay for the shipping both ways.
If we repair your Xbox 360 after the warranty period has expired, while you will be responsible for the repair costs, your repaired console will be returned to you with a new, one year repair warranty.
Return of Original Console
In either an in warranty or out of warranty situation, most customers will now receive their original console back from Microsoft.
2. Faster Service
We are implementing an expedited repair process; upon receipt of the console, Microsoft will repair it and ship it to you within five business days.
3. Enhanced Operations
We’re increasing the number of Xbox customer care representatives, enhancing our training processes and further building out our on-site technical support, all so our customers will begin to experience a noticeable improvement in the quality of the service they receive when they contact us.
Xbox will be hiring a customer care champion who will be responsible for ensuring the end-to-end experience for all Xbox customers is first-class, evaluating and implementing new practices and policies to further enhance the Xbox customer experience. We are also adding more staff at the supervisory level, to ensure we serve you better.
That seems like a pretty stand-up thing to do. Luckily, my 360 has been replaced already! Anyone else out there get their 360 replaced since they bought it?
Xbox 360 Warranty and Service Enhancements [via Xbox.com]